Contact Us
Telephone: +44(0)1926 881120
Office hours : Monday, Tuesday, Thursday, Friday 10am to 4pm

FAQs

Frequently Asked Questions

Q: How can I pay for my course?
A: The majority of our courses have a single fee which covers the teaching and assessment. We ask that this is paid as a single payment via internet banking. Once your course application has been received and processed and you have received your offer the OTT finance team will send you (or whoever is paying the fees) an invoice with instructions on how to pay.
We don't offer a credit facility.
 
Q: Am I guaranteed entry to the course exam / assessment?
A: Your course tutors and the course directors will set specific progress objectives. If you do not meet those progress objectives OTT withholds the right to refuse you entry into the examination / assessment. Many courses also have an attendance agreement and if you do not meet the attendance level required you might not be entered for the examination / assessment.
 
Q: What happens if I have to drop out of the programme, do I get a refund?
A: Once you have accepted the offer and your fees have been paid they are non-refundable. We encourage students to commit to their studies and plan for the impact they will have on the students life (family and work commitments etc.).  However, if something unexpected happens we will work with you to try and enable you to complete the course.
 
Q: I want to do a course but I don't have a trainer. Can I train at the centre?
A: We do receive applications from individuals who wish to gain a qualification but who are not working in the right environment or who do not have the support of their practice and therefore don't have a trainer. It is very rare that we can offer training positions; we can and do help students who require additional support / access to particular patients or treatments. Please speak to one of our advisers for more information.
 
Q: In the course information I have noticed a list of "pre-requisites" do I have to meet them all to get a place?
A: Usually yes. 
 
Q: Will I receive all the information during the taught days, that I need to pass the examination?
A: All of the courses we offer have a mixture of direct (guided) and self-directed learning. Direct hours are the ones you have with the course tutors; self-directed learning is a mixture of reading, research, consolidation of practical skills in your workplace, learning from colleagues and your trainer. For every hour of direct learning you should put in ten hours of self-directed learning. That sounds a lot, but don't forget your time in the workplace. Adult learning is usually self-directed. We will provide you with the tools to learn and identify the areas of knowledge you should develop.
 
Q: Do you provide the course textbooks?
A: OTT has a resource library which students are welcome to use when they are at the centre but you will need to have access to a copy of the course textbook at all times.